Refund policy

Effective date: At Fez n Fig, we want you to be happy with your purchase.

Faulty, damaged, or not-as-described items Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item is faulty, significantly different from its description, or doesn’t do what it’s supposed to do. This applies regardless of anything else in this policy. To make a claim, contact us at  within a reasonable time of receiving your order, including your order number and photos of the issue where possible.

Change of mind We accept returns for change of mind within 30 days of delivery, provided the item is unused, in its original packaging, and in resellable condition. Return shipping costs for change-of-mind returns are the customer’s responsibility. Refunds are issued to your original payment method once we’ve received and inspected the returned item, typically within 5–10 business days.

Non-returnable items due to hygiene items, custom/personalised items, sale items

How to start a return: Contact us at support@feznfig.com with your order number and reason for return. We’ll confirm the return address and next steps.

Shipping times affecting returns As some items ship from overseas suppliers, processing and dispatch can take longer than items shipped domestically — this doesn’t reduce your rights above, but may affect how quickly a replacement arrives.